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Refund Policy

1. Introduction

At Jokahi Textile Industries (“we,” “us,” “our”), we are committed to delivering high-quality handmade carpets and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds, replacements, or exchanges may be provided for products purchased directly from us.

2. Scope

This Refund Policy applies to all products purchased directly from Jokahi Textile Industries, including through our online store, offline sales channels, or authorized distributors. It does not apply to products purchased from third-party marketplaces, unless explicitly stated.

3. Eligibility for Refund or Exchange

a. Defective or Damaged Items

If you receive a product that is defective, damaged, or materially different from what was ordered, you may be eligible for a refund, replacement, or exchange, provided:

  • The defect or damage is reported to us within [Insert days, e.g., 7 or 14] days from the date of delivery.
  • You provide clear supporting evidence such as photos, order number, and a description of the issue.
  • The item is returned to us in the condition it was received.

b. Non-Defective Items

For products that are not defective:

  • Returns and refunds are generally not available for change of mind purchases, custom orders, or made-to-order carpets unless otherwise specified at the time of purchase.
  • Exchanges for products of equal value may be considered at our discretion and subject to product availability.

4. Timeframe for Returns

To be eligible for a refund or exchange, you must notify us within the specified timeframe from the delivery date (e.g., 7 or 14 days). Requests received after this period may be declined or offered an alternative solution such as store credit or exchange.

5. Return Process

  • Contact our customer support team at:
    Email: [Insert Email]
    Phone: [Insert Phone Number]
  • Provide your order number, date of purchase, and photos of the defective/damaged item.
  • Our team will review your request and provide instructions for returning the item (if applicable).
  • Returned items must be sent to the address provided by our team in accordance with our instructions.

6. Shipping Costs

  • If the return is due to our error (defective/damaged/wrong item), we will bear the reasonable shipping costs for the return.
  • For returns/exchanges due to customer preference (where permitted), the customer may be responsible for all return shipping costs, unless otherwise stated.

7. Refund Processing

  • Once a returned item is received and inspected, if approved, refunds will be issued using the original payment method used at the time of purchase.
  • Refund processing may take up to [Insert number] business days depending on banking and payment provider processes.
  • We will notify you once the refund has been processed.

8. Non-Refundable Items

  • Products without noticeable manufacturing defects.
  • Custom-made or bespoke carpets specifically crafted to customer specifications.
  • Sale/discounted items if specified at the time of purchase.
  • Products returned without original packaging, tags, or proof of purchase.

9. Partial Refunds and Disputes

In some cases, partial refunds may be issued (e.g., minor defects agreed upon by both parties, or once return shipping costs are deducted). Disputes over refunds should be raised promptly with our customer service team for resolution.

10. Policy Amendments

We may update this Refund Policy from time to time to comply with legal requirements or improve customer experience. The “Last Updated” date at the top of this policy reflects the most recent changes.

11. Contact Information

If you have questions about this Refund Policy or need assistance with a return, please contact:
Jokahi Textile Industries
Khamaria, Bhadohi, Uttar Pradesh – 221306
Email: business@jokahirugs.com
Phone: +91 6307400307